PHONEZONE’S COMPREHENSIVE WARRANTY

For your peace of mind we offer a comprehensive warranty on all of our devices.

WARRANTY COVER INCLUDES

  • Any manufacturing fault.

  • Pre-owned devices - 12 months

  • Battery Warranty - 6 Months (Consumable Good)

  • Battery Health Data Will be 85% upwards on all devices.

WARRANTY DOES NOT COVER

  • Liquid damage.

  • Intentional damage.

  • Software issues.

  • Damage caused by dropping the product or intentional mistreatment.

  • Any attempt made by you or a third party to fix a device.

  • Faults or damage that may arise due to normal wear and tear - e.g bending of device.

  • Normal battery life depreciation.

  • Any handset that has been Jailbroken or rooted after sale.

  • If the device has been plugged into an unearthed outlet.

How to activate your warranty?

  • STEP 1

    Report the fault to us via
    email or online chat

  • STEP 2

    A prepaid return label will be
    generated anD dispatched to you.

  • STEP 3

    Place the device into the return bag and
    drop to any post office nationwide.

  • STEP 4

    On receipt of your device it will be examined
    by one of our technicians.

  • STEP 5

    If your device is found to be defective
    due to any manufacturing fault it will be
    repaired or replaced free of charge.

  • STEP 6

    Your device will be returned to you.

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