Help Center

FAQ

Our Phones

Where do our phones come from?

Are the phones tested?

What accessories are supplied with your phones?

Can you send me pictures of the exact phone I will receive?

Shipping

How is my item shipped?

When will I receive my item?

Where do we deliver to?

How long does shipping take?

How much does shipping cost?

Can I collect my item?

Do I need to show the delivery driver identification in order to receive my phone?

Payment

What payment methods do we accept?

What is Splitit Payments

Return Policy

Can I return my item?

How do I return my item?

I want a refund. How long does this take?

Warranty

Do your phones come with a warranty?

What is covered by Phonezone's warranty?

What happens if my phone becomes faulty?

About us?

Who are we?

Are we vat registered?

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