Help Center

Our phones come from an Apple distributor based in USA. The majority of our Grade A phones, have never been used or were rarely used. You will not be disappointed with the quality of our phones.   

Yes.  All our phones are tested by the Manufacturer, our supplier and then by us. All devices undergo two kinds of testing.

1. Hardware Testing

2. Cosmetic Testing

Once a devices passes all tests, it is boxed and ready for sale. 

Our phones come boxed complete with the following accessories

• CE Certified Plug
• Charging Cable
• Sim Ejector
• Screen Protector
• Warranty

Yes. If you want to see photographs of the exact phone you will receive please email us at

Your device will be shipped with Fastway Couriers, An Post or UPS. Your shipment will only be released once payment has cleared. 

Once payment clears any order placed before 5pm will ship on the same day. Any order placed after 5pm will ship the next working day. We do not ship at weekends or on bank holidays. 

We deliver to Ireland, Northern Ireland and the UK

We offer Next Day Delivery to all addresses in Ireland, Northern Ireland and UK. Shipping companies do no not work weekends so next day delivery is not possible on Saturday or Sunday. 

We offer free standard delivery to Ireland & Nothern Ireland.

Express Post can be purchased for €3.95 extra.

Yes. Collection is available by appointment in Limerick.

Yes you may be required to show your identification to the delivery driver before you receive your phone. 

We accept Paypal and all major credit cards.. 

Splitit payment allows our customers to purchase a device and pay by monthly installments. The maximum number of installments is 4. A credit card is required to pay by Splitit. A Visa debit or MasterCard will not work at this time. 

Yes you can return your item for any reason within 14 calendar days of receiving it. The item must be in its original packaging and not damaged in any way. To return your item contact us by any of the contact methods published oon our website. 

If you wish to return your item for any reason please contact us at sales@phonezone.ie. We will respond within 24 hours and provide you with clear instructions on how to return your item. 

Once an item has been returned to our store it will be inspected by our technicians. This usually takes 2-3 days. Once all is in order a refund will be issued. The refund will be returned to the account used to pay for the item. 

All our phones come with a 3 month warranty as standard. Additional warranties can be purchased when checking out on website. We offer 6 month and 12 month warranties. 

The warranty covers hardware faults that aren’t caused by damage or misuse by the user. The warranty does not cover: software, water damage, accidental damage, broken or smashed LCD, pixel loss. Accessories provided with a mobile phone or tablet purchase are not covered by the warranty.

We will diagnose your device. If our technician determines your phones is faulty due to a manufacturing issue we will repair or replace your phone free of charge. 

We are an online store located in Limerick, Ireland selling quality used phones. We formed Phonezone.ie in 2017. We are a sister company to www.screenshelf.ie which has been operating in Ireland since 2014. Screenshelf.ie is Ireland's leading phone part supplier. 

Ye we are vat registered in Ireland. All of our phones include 23% Vat.