Help Center


Our Phones

Where do our phones come from?

Are the phones tested?

What accessories are supplied with your phones?

Can you send me pictures of the exact phone I will receive?


How is my item shipped?

When will I receive my item?

Where do we deliver to?

How long does shipping take?

How much does shipping cost?

Can I collect my item?

Do I need to show the delivery driver identification in order to receive my phone?


What payment methods do we accept?

What is Splitit Payments

Return Policy

Can I return my item?

How do I return my item?

I want a refund. How long does this take?


Do your phones come with a warranty?

What is covered by Phonezone's warranty?

What happens if my phone becomes faulty?

About us?

Who are we?

Are we vat registered?

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